So, I see you all got a kick out of my little hotel story... Anyone that has ever worked in any customer service job can tell you how idiotic people can be. Here are some examples of things people have said to me and I just looked at them with a blank stare and a blink because I can't tell if they're being seriously THAT ignorant, or they are just pulling my leg because it is impossible for someone to be that stupid. sometimes I can almost hear a very loud "DURRRRRRRR" in my head.
I'm getting tire of:
Me: The total room charges for your room is $Blah....
Guest: Is that is American or Canadian
My head: No, Yen, you idiot.
Why would I know that you are calling from Canada?
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Oh, and this was a new one I heard last week:
"Since I didn't USE my bathroom AT ALL during my stay, Can I only pay you for half of the room? You can go check the bathroom if you want, all the towels are clean and the toilet paper is still folded."
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and I've heard the following more times than I can count... believe it or not.
"What do you mean I have to stay in a smoking room if I have a pet... my dog doesn't smoke" They're just trying to be funny, but it looses its funny after the 5th time.
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"do your rooms have color TV?" Which is somethig I would maybe expect to hear if our hotel wasn't a chain and if it was located on the edge of some small dinky town and we were run down looking with roaches in the bed or something... but...
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"I ordered ALL DAY ADULT ENTERTAINMENT and I only got 12 hours, can I get my money back?" First of all, by 'all day', we don't mean all day AND NIGHT or 24 hours..... we have to turn off the porn by 11am-so that the next family that comes into that room doesn't have to be surprised with "naughty nurses XI" Second of all, who seriously needs that much porn? Lastly, it runs for 12 hours, but there are only like 3 different movies that are on a loop.
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"Why didn't I get my room cleaned today"
"It says here that you had the Do not Disturb sign on your door today."
"Well, yeah I did, but why didn't I get housekeeping?"
We should have a sign that says... "Do not Disturb, except for housekeeping"
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"90.00? Thats your rate for tonight?! Wow, thats really expensive, do you have any discounts?"
"Yes, its 10% so your rate would be $89.99" (this was obviously a slip up on my part, I meant to say 79.99)
"89.99, okay, thats better than $90, I'll take the room."
Tuesday, September 11, 2007
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3 comments:
I get the "room wasn't cleaned" one a LOT. A lot of them lie, too, and say they didn't have the sign on (sorry, I already saw it during a security walk and I happen to remember which room it was, jackass). I also get the question of currency I'm quoting.
I also get people in after midnight, wondering if they can pay halfprice since they're coming in late. FYI for those of you not familar with hotel pricing, you're paying for the actual USE of the room, not the TIME you're in it! And obviously using everything but the bathroom still counts as using the room.
Well you know Eva when they get up stairs and open up their cell phone calculater, they are going to realize what you did, and report you to Choice Hotels and you are going to be in big trouble!
Ok, eva the gig is up the hoff has got to go, hes making me dizzy!
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